The Internal Revenue Service said today income tax refunds are being processed normally despite a glitch that is keeping the agency’s Where’s My Refund online tool from letting e-filers check their status.
“We expect the vast majority of tax refunds to continue to be issued within the historical range of 10 to 21 days,” the IRS said in a statement.
The IRS said it expects to resolve the matter “in a few days” and is taking steps to update information so that Where’s My Refund has current data.
This is the second time within a few days that the IRS has had problems with the Where’s My Refund tool. Last week, the agency acknowledged that some taxpayers who filed electronically could not find their information on Where’s My Refund. That issue was resolved.
The current IRS statement also reads:
“If a taxpayer received an acknowledgment message that their e-filed tax return has been received, they can be assured that the IRS has the tax return even though ‘Where’s My Refund’ does not reflect that,” the IRS said. “Taxpayers should not call the IRS unless specifically directed by “Where’s My Refund,” as there is no new information to give them.”